project execution running the project weekly challenge 2 answers
1. As a project manager overseeing a product launch, you monitor and inspect the results to ensure the project is meeting the quality standards. You notice one standard is not being met and take corrective action to improve the standard. Which quality management concept does the inspection and corrective action represent?
- Quality standards
- Quality control
- Quality assurance
- Quality planning
2. During which step of the quality management process does a project manager ask questions such as: “How will I determine if the quality measures will lead to project success?” and “What outcome do my customers want at the end of this project?”
- Quality planning
- Quality assurance
- Quality control
- Quality action
3. To receive authentic and honest feedback from customers, what strategy should a project manager use?
- Ask open-ended questions and listen to the customer’s current state versus their desired state
- Incentivize customers with a gift card because they’re more likely to respond
- Ask for feedback after the project finishes because customers won’t fully understand the product until it’s complete
- Ask for stakeholder feedback and relay it to customers in hopes to close the gap between the customer’s expectation and the project’s needs
4. During a user acceptance test (UAT), the project manager creates UAT scripts so the testers better understand the product or service. The project manager writes the scripts based on user stories, which are best described as what?
- Communications that report on questions, issues, or delays during the testing process
- Step-by-step instructions that users follow during the testing process
- Informal, general explanations of a feature that reflect the perspective of an end user
- Feedback from users that includes positive comments, bug reports, and change requests
5. Before running a process improvement experiment, a project manager needs to first identify processes to change and leave unchanged. What’s the experiment-related term for the unchanged process?
- Research group
- Comparable group
- Control group
- Variable group
6. As a project manager, you identify a process-based problem you’d like to improve. To better understand the problem, you examine the technology to understand its root cause and interview the team on how it’s impacting their performance. Which DMAIC step did you apply?
- Define
- Measure
- Control
- Analyze
7. As a project manager, you learn a customer is not satisfied with the quality of a finished product. You have already identified the root cause and brainstormed solutions to the problem with the team. Now, you and the team attempt to fix the problem by implementing a solution. Which PDCA step did you apply?
- Plan
- Do
- Check
- Act
8. A project team discovers an efficient process to more quickly develop a product. The program manager implements the idea in several other projects. When the portfolio manager learns that the more efficient process is working across several projects, they recommend it to several programs. This scenario exemplifies which best practice?
- Positive feedback
- Word-of-mouth communication
- Hierarchical communication
- Continuous improvement
9. Fill in the blank: The way a project manager decides to structure a retrospective depends on _____.
- team and workplace
- the latest project management trends
- project sponsor preference
- the previous project manager’s agenda
10. As a project manager, you hold a retrospective. During the meeting, you give the team an opportunity to discuss risks that materialized: Were there any gaps between the original plan and its execution? Which retrospective step does this represent?
- Lessons learned
- Future considerations
- Action items
- Next steps
11. As a project manager, you’re overseeing a product launch for coffee mugs. You have agreed with the manufacturer that before any agreement to purchase is made, the mugs need to be tested for durability. Which quality management concept does this task represent?
- Assurance standard
- Quality assurance
- Quality planning
- Quality control
12. Which quality management concept must be well-defined at the beginning of the project to help avoid rework and schedule delays?
- Quality assurance
- Quality control
- Quality standards
- Quality action
13. As a project manager, part of your job is to keep the project moving forward when any kind of issue arises within the team or from other stakeholders. Which of the following are situations where the customershould be informed about such issues? Select all that apply.
- When the issue causes a problem and you need the customer’s input to resolve
- When the issue will cause a delay in delivery
- When your team is testing a new workflow
- When your team is troubleshooting an issue that won’t affect delivery
14. As a project manager, you’re doing a user acceptance test (UAT) to test your product. You present your users with the visual mockup of the product and walk them through each step they need to take to use the product. What UAT quality control step does this scenario represent?
- Acceptance criteria
- Critical user journey
- User story
- Edge case journey
15. A project manager engages in continuous improvement to enhance team performance. What is the purpose of the project manager’s continuous improvement?
- To improve the product at the last stage of the quality management process
- To ensure that a product makes its way towards the best outcome
- To enable process improvement
- To enable team improvement
16. As a project manager, you’ve heard back from a customer who is not happy with product your company delivered. You decide to apply the PDCA process to fix the problem. What should you do in the first step of this process?
- Identify the root cause and brainstorm solutions
- Fix the problem
- Compare results to the goal to find out if the problem is fixed
- Fine-tune the fix
17. A team successfully delivers a product feature to a client, but misses the deadline. What should the project manager do to investigate why the product feature was late?
- Hold a retrospective
- Add a team member
- Increase the budget
- Meet with stakeholders
18. As a project manager holding a retrospective, you discuss the successes and setbacks of the project and compile a document with team member’s feedback. As the project manager, how should you use this feedback?
- Create a plan that should be implemented for future projects
- Pick out the best feedback and assign awards to team members accordingly
- Pass it along to the team
- Ask the program manager how to use the feedback
19. As a project manager, you’re overseeing the launch of a new product: a portable, solar-powered stove. Before beginning the project, you set a criteria for the desired outcome: It must maintain a specific cooking temperature for a set period of time. Which quality management concept does this criteria represent?
- Quality planning
- Quality control
- Quality standards
- Assurance planning
20. Which quality management concept involves monitoring project results to determine if these results are the ones desired or not?
- Quality standards
- Quality planning
- Quality control
- Quality assurance
21. A project manager sets clear expectations with customers about when they’ll communicate certain project updates and changes. To gain the customers’ confidence, the project manager also provides situational examples of when they may communicate. Which soft skill does this project manager use with their customers?
- Negotiation
- Trust-building
- Quality planning
- Empathic listening
22. A project manager considers process improvements. They realize that the packaging the product ships in is causes a high percentage of the products to break. They believe that by using stronger packaging, less products will break. What is another term for this belief?
- Hypothesis
- Control
- Research
- Variable
23. As a project manager, you have found a reasonable solution to the problem you identified. You are now ready to implement the solution. Which DMAIC step are you currently applying?
- Define
- Measure
- Control
- Improve
24. As a project manager applying the PDCA process, you’ve already attempted to fix a process that you believe is causing a common customer complaint. As your next step, you compare your results to the goal to determine if you fixed the issue. What PDCA step will you apply?
- Plan
- Do
- Check
- Act
25. Which parts of a company ecosystem rely on continuous improvement to have collective and separate successes? Select all that apply.
- Projects
- Performances
- Programs
- Portfolios
26. Which of the following is a retrospective best practice?
- Assign blame so teammates know who did what wrong
- Focus on more negative aspects than positive so the team can improve more quickly
- Use “you” language to communicate clearly and reduce confusion across the team
- Change perspectives so that the team can better understand another person’s point of view
27. Which one of the following describes the way a project manager must conduct a retrospective?
- The negative feedback should come before the positive feedback
- The feedback should be shared before meeting about it
- Everyone on the team should talk about their successes
- There is no way which must be followed, it entirely depends on your team and workplace
28. As a project manager, you’re overseeing a product launch. You meet with customers and clients to determine the product standards and the usability standards. Which quality management concept do you apply in this scenario?
- Quality control
- Quality assurance
- Quality standards
- Assurance standards
29. Which step of the quality management process should a project manager ensure quality standards after a problem is identified?
- Quality assurance
- Quality action
- Quality control
- Quality planning
30. As a project manager, you use the DMAIC framework and are currently applying the Analyze step. What is involved in this step?
- Implement a reasonable solution to an identified problem
- Identify the root cause of a problem and better understand the impact
- Define the business problem, goals and resources
- Monitor any updated processes established
31. As a project manager, you fine-tune a fix you previously applied to the product to ensure continuous improvement. Which PDCA step are you applying?
- Plan
- Act
- Check
- Do
32. What are reasons to hold a retrospective? Select all that apply.
- End of a sprint
- Missed deadline
- User story completed ahead of time
- Miscommunication between stakeholders
33. As a project manager, part of your job is to understand the customers’ frustrations, address them and find a solution that benefits both of you. Which interpersonal skill do you use to achieve this?
- Trust-building
- Negotiation
- Quality planning
- Empathic listening
34. As a project manager, you hold a retrospective. During the meeting, you have a discussion about risks that could become issues if not addressed this quarter. You also inform the team that you’re passing ownership of the project to someone else. In the retrospective notes, you include the contact information of the new project manager and links to any relevant documentation. Which retrospective step does this represent?
- Risks that materialized
- Action items
- Lessons learned
- Future considerations
35. During a user acceptance test (UAT), a user provides feedback with a suggested minor change to the product. Which type of feedback was provided by the user?
- Bugs
- Change requests
- Positive feedback
- Issues
36. A project manager is considering process improvements. They identify that their team is too slow when delivering a service. They have an educated guess about what’s causing the problem and how to fix it. What’s the term for this educated guess?
- Variable
- Control
- Hypothesis
- Research
37. As a project manager, you learn a customer is not satisfied with the quality of the finished product. To fix the problem, you first identify what you believe is the root cause and brainstorm solutions with your team. What PDCA step did you apply?
- Plan
- Do
- Check
- Act
38. A project manager works on a collection of projects. What is the term for this collection of projects?
- Portfolio
- Program
- Project
- Collection
39. As a project manager, you’re overseeing a product launch. You have laid out a quality plan which you ensure is being followed by performing regular audits and check-ins with stakeholders. The audits and check-ins confirm your clients are receiving the exact high-quality product they expect. Which quality management concept does this represent?
- Assurance planning
- Quality control
- Assurance standards
- Quality assurance
40. As part of user acceptance testing (UAT), you define requirements that must be met each time a test is carried out. Which best practice are you following?
- Providing a step by step plan
- Writing UAT scripts
- Acceptance criteria
- Test case
41. Before running a process improvement experiment, a project manager needs to first identify which processes to change and which to leave unchanged. What is the experiment-related term for the changed process?
- Variable group
- Control group
- Research group
- Comparable group
42. As a project manager, you’re overseeing a product launch. You meet with customers to determine the product’s quality standards. Then, you create processes and documentation necessary to achieve the expected quality. Which quality management concept do these tasks represent?
- Assurance planning
- Assurance standards
- Quality planning
- Quality control
43. As part of fostering a relationship with a customer, it is important to understand their current state versus their desired state. Which of the following is an effective way to achieve this understanding?
- Ask about their day
- Ask for a list of frustrations they have
- Provide a checklist with yes and no answers
- Ask open-ended questions
44. During a user acceptance test (UAT), the users identify outliers that the original requirements didn’t account for, such as an extreme use of the product. What UAT quality control step does this represent?
- Edge cases
- Unknown cases
- Business cases
- User error cases
45. A project manager engages in continuous improvement that enhances team performance. What is this kind of continuous improvement called?
- Team improvement
- Quality improvement
- Behavioral improvement
- Process improvement
46. Who can take a beneficial process improvement from one project and implement it across several projects?
- Stakeholder manager
- Project manager
- Program manager
- Portfolio manager
47. Which quality management concept takes place throughout the entire project lifecycle and focuses mainly on audits and testing during the development process?
- Quality planning
- Quality standards
- Quality assurance
- Quality control
48. As a project manager, you identified a process-based problem you’d like to improve. Before implementing a solution, you conduct performance metrics and data collection. This establishes baseline data that will determine success. What DMAIC step did you apply?
- Define
- Control
- Measure
- Analyze
49. As a project manager, you have already identified a process-based problem to improve, found its root cause, and implemented a solution. Now, you take the next step: You monitor the new process to ensure the changes are beneficial to the team. Which DMAIC step are you currently applying?
- Control
- Analyze
- Define
- Improve
50. You have been assigned to a project as the project manager. From the following options, which best describes your primary task as the project manager?
- Ensuring that all your projects are completed at the same time
- To supervise your group of projects
- Provide centralized management to the group of projects and programs
- Continuously improving the assigned project
51. What’s the main purpose of holding a retrospective?
- Encourage improvements that prepare the team for future projects
- Let stakeholders give feedback so the team can get a different perspective
- Allow the project manager to explain why the project did or did not succeed
- Determine why the team missed a milestone and update the client
52. During which step of the quality management process does a project manager evaluate whether or not the project is on track to deliver a high-quality product to the client?
- Quality planning
- Quality control
- Quality action
- Quality assurance
53. As a project manager, you use the DMAIC framework to improve customer experiences. You identify the resources you need and write a project timeline. What DMAIC step are you applying?
- Measure
- Control
- Define
- Analyze
54. Your team has reached the end of a two-week sprint. During the sprint, there was a delay with two deliverables. What can you do as the project manager to investigate what the setbacks were?
- Increase the budget
- Pick up some of the work
- Ask a program manager for assistance
- Hold a retrospective