Module 4: Always remember the stakeholder

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In this post, I provide accurate answers and detailed explanations for Module 4: Always remember the stakeholder of Course 2: Ask Questions to Make Data-Driven Decisions – Google Data Analytics Professional Certificate.

Whether you’re preparing for quizzes or brushing up on your knowledge, these insights will help you master the concepts effectively. Let’s dive into the correct answers and detailed explanations for each question.

Test your knowledge on balancing team and stakeholder needs

Practice Quiz

1. As a data analyst, it’s important to communicate often. Sharing detailed notes and creating reports are ways to communicate with the people who have invested time and resources in a project. Who are these people?

  • Executives
  • Subject-matter experts
  • Customer-facing team
  • Stakeholders ✅

Explanation:
Stakeholders are individuals or groups with a vested interest in the outcome of a project. They can include executives, team members, or external parties who are impacted by or contribute to the project’s success.

2. The customer-facing team does which of the following activities? Select all that apply.

  • Share customer feedback ✅
  • Tell the data story to others
  • Compile information about customer expectations ✅
  • Provide operational leadership for the company

Explanation:
The customer-facing team bridges the gap between customers and the organization. They gather and share feedback and compile expectations, which helps guide decision-making. Telling the data story and providing operational leadership are responsibilities typically outside their scope.

3. The human resources director approaches a data analyst to propose a new data analysis project. The analyst has a lot of experience in human resources and believes the director is taking the wrong approach, and it will lead to some problems. Select the data analyst’s best course of action.

  • Complete the project as requested, but set aside some time in the future to fix the problems that are sure to come up.
  • Tell the director that they’re very sorry, but they can’t work on the project.
  • Respectfully explain their viewpoints and offer the director some additional information to help improve the project. ✅
  • Politely explain that they’re too busy to take on another project at this time.

Explanation:
A professional approach involves open and respectful communication. By sharing insights and additional information, the analyst can help guide the project toward a better outcome while maintaining a collaborative relationship with the director.

Test your knowledge on clear communication

Practice Quiz

4. To communicate clearly with stakeholders and team members, there are four key questions data analysts ask themselves. The first is: Who is my audience? Identify the remaining three questions. Select all that apply.

  • Why are stakeholders and team members important?
  • What does my audience need to know? ✅
  • How can I communicate effectively to my audience? ✅
  • What does my audience already know? ✅

Explanation:
These questions help data analysts tailor their communication to the audience’s knowledge and expectations, ensuring the message is clear and impactful.

5. A colleague sent you a question via email nearly two days ago. You know it’s going to take a while for you to find the answer because you need to do some research first. You’re too busy to get it done today. What’s the best course of action?

  • Reply with a quick update thanking the sender for their patience and letting them know when they can expect you to respond with the answer to their question. ✅
  • Forward the email to the entire data analytics team, and ask if someone else can answer the question for you.
  • Respond right away with your best guess to the answer of their question. The sender has been waiting nearly 48 hours, and any response is better than nothing.
  • Delete the email. By the time you’re able to answer the question, it won’t be helpful information anyway.

Explanation:
Promptly updating the sender demonstrates professionalism and ensures they’re informed about the delay while maintaining trust and transparency.

6. Focusing on stakeholder expectations enables data analysts to achieve what goals? Select all that apply.

  • Understand project goals ✅
  • Improve communication among teams ✅
  • Build trust ✅
  • Multitask more effectively

Explanation:
Meeting stakeholder expectations ensures alignment with project objectives, fosters better communication, and establishes trust.

7. A stakeholder has asked a data analyst to produce a report very quickly. What are some strategies the analyst can apply to ensure their work isn’t rushed, answers the right question, and delivers useful results? Select all that apply.

  • Work overtime to get the report done by the following day
  • Set clear expectations about timeframe ✅
  • Reframe the question ✅
  • Outline the problem ✅

Explanation:
These strategies help manage time effectively while ensuring the work is accurate, aligned with stakeholder needs, and impactful.

8. Asking questions including, “Does my analysis answer the original question?” and “Are there other angles I haven’t considered?” enable data analysts to accomplish what tasks? Select all that apply.

  • Help their team make informed, data-driven decisions ✅
  • Use data to get to a solid conclusion ✅
  • Identify primary and secondary stakeholders
  • Consider the best ways to share data with others ✅

Explanation:
These questions ensure the analysis is thorough, relevant, and actionable, supporting better decision-making and effective communication.

Test your knowledge on teamwork

Practice Quiz

9. Your supervisor gives you a new data analysis project with unclear instructions, and you become frustrated trying to figure out how to proceed. Which actions can you take next that demonstrate a responsibility to move the project forward? Select all that apply.

  • Do some additional research to better understand the context of the request. ✅
  • Send your supervisor an email letting them know they did not explain the project well.
  • Schedule a time to ask your supervisor more questions about the big picture goals. ✅
  • Find your supervisor in person so they can clearly observe how frustrated you are.

Explanation:
Taking proactive steps like conducting research and seeking clarification in a professional manner demonstrates responsibility and ensures progress on the project.

10. You’re working on a data analysis project with a coworker, and the two of you disagree on what the data is telling you. Things get tense. The best course of action is to go to your supervisor and politely explain that your coworker is looking at the data incorrectly. Then, ask to work with a different coworker on future projects.

  • True
  • False ✅

Explanation:
Resolving disagreements constructively without involving the supervisor unnecessarily is essential for teamwork. Discuss the data respectfully with your coworker and look for common ground or alternative perspectives.

11. A director emails you asking for a report by the end of the week. This type of report takes at least 10 days to complete correctly. What is the best course of action?

  • Forward the email to another data analyst on your team, and ask them to do the report instead. It’ll still be late, but at least it won’t reflect poorly on you.
  • Complete the report as best you can by the end of the week so you meet the requested deadline.
  • Call the director, and let them know there’s no way anyone could possibly meet that deadline.
  • Email the director and say that you would be happy to do that, but you believe it will take 10 days to get the information you need. Then, ask if you can discuss the possibility of a different timeline. ✅

Explanation:
Communicating clearly and setting realistic expectations ensures that the report is done correctly without compromising quality, while maintaining professionalism.

*Weekly challenge 4*

Graded Quiz

12. A data analyst starts a new project for the operations team at their company. They take a few hours at the beginning of the project to identify their stakeholders. The secondary stakeholders are most likely which of the following people? Select all that apply.

  • The data analyst ✅
  • The project manager ✅
  • The president of the company
  • The vice president of operations

Explanation:
Secondary stakeholders are individuals who may not be directly impacted by the project’s outcomes but have a role in its execution. In this case, the data analyst and project manager fit this description.

13. A data analyst is researching the buying behavior of people who shop at a company’s retail store and those who might shop there in the future. During the analysis, it will be important to stay in communication with the people who most often interact with these shoppers. They are members of the executive team.

  • True
  • False ✅

Explanation:
The people who most often interact with shoppers are part of the customer-facing team, not the executive team. This team includes employees who directly engage with customers, such as sales associates or customer service representatives.

14. There are four key questions data analysts ask themselves: Who is my audience? What do they already know? What do they need to know? And how can I communicate effectively with them? These questions enable data analysts to achieve what goal?

  • Understand who is managing the data
  • Communicate clearly with stakeholders and team members ✅
  • Identify primary and secondary stakeholders
  • Complete data analysis projects on time

Explanation:
These questions help analysts tailor their communication, ensuring clarity and relevance for their audience.

15. Data analysts pay attention to sample size in order to achieve what goals? Select all that apply.

  • To fully understand the scope of the analytics project
  • To avoid a small sample size leading to inaccurate judgements ✅
  • To make sure the data represents a diverse set of perspectives ✅
  • To make sure a few unusual responses don’t skew results ✅

16. A data analyst receives an email from the vice president of marketing. The vice president is upset because the report they want from the analyst is late. Select the best course of action.

  • The analyst should call the vice president and ask them how important it really is to their marketing efforts.
  • The analyst should send the report immediately, even if it’s not completely finished. This will make the vice president happy.
  • The analyst should respond saying they understand the vice president’s concerns, provide a status update, and let the vice president know when to expect the completed report. ✅
  • The analyst should apologize for the delay and inform the vice president that the marketing managers caused the delay.

17. Arriving at meetings prepared is an important part of creating a professional work environment. This involves which of the following actions? Select all that apply.

  • Bringing materials to take notes with ✅
  • Considering what questions you may be asked so you’re prepared to answer ✅
  • Reading the meeting agenda ahead of time ✅
  • Bringing a laptop to keep an eye on emails

Explanation:
Being well-prepared demonstrates professionalism and helps ensure productive meetings.

18. A data analyst joins an online meeting on time. After reviewing the agenda, they see that their project comes at the very end. They’re extremely busy and can use this time to stay on top of their current projects. How should they proceed?

  • Mute themselves and turn off the camera, then continue working on other tasks until their project is mentioned.
  • Tell the participants that they’re having technical trouble, then leave the meeting to continue working on other tasks.
  • Politely let the presenter know they’re going to leave the meeting and rejoin toward the end.
  • Stay focused and attentive during the entire meeting. Even though some items on the agenda don’t affect their projects, they could still learn something or have something to contribute. ✅

Explanation:
Staying engaged shows respect for others’ contributions and may provide valuable insights or opportunities to contribute.

19. Your data analytics team has been working on a project for a few weeks. You’re almost done, when your supervisor suddenly changes the business task. Everyone has to start all over again. You announce to the team that you’re going to say something to the supervisor about how unreasonable this is. What’s the best next step?

  • Insist that the entire data analytics team complain to your supervisor.
  • Go see your supervisor face-to-face and tell them why you’re so upset.
  • Write a polite, but strongly worded email to your supervisor.
  • Take a few minutes to calm down, then ask your colleagues to share their perspectives so you can work together to determine the best next step. ✅

Explanation:
Cooling off and collaborating with your team helps develop a thoughtful, professional approach to address the situation.

20. A data analyst is researching the buying behavior of people who shop at a company’s retail store and those who might shop there in the future. During the analysis, it will be important to stay in communication with the team that most often interacts with these shoppers. What is the name of this team?

  • Data science team
  • Project management team
  • Executive team
  • Customer-facing team ✅

21. You receive an angry email from a colleague on the marketing team. The marketing colleague believes you have taken credit for their work. You do not believe this is true. Select the best course of action.

  • Delete the email. It’s best not to create any additional conflict.
  • Reply to the email, asking if they can schedule a time to talk about this in person in order to allow both of you to share your perspectives. ✅
  • Walk over to the marketing colleague’s cubicle, and tell them you strongly disagree.
  • Forward the email to the marketing director with an equally angry note.

22. A data analyst has been invited to a meeting. They review the agenda and notice that their data analysis project is one of the topics that will be discussed. How can they prepare for an effective meeting? Select all that apply.

  • Bring materials for taking notes. ✅
  • Plan to arrive on time. ✅
  • Think about what project updates they should share. ✅
  • Create and share a revised agenda that includes many more details about their project.

23. Which of the following steps are key to leading a professional online meeting? Select all that apply.

  • Maintaining control of the meeting by keeping everyone else on mute.
  • Sitting in a quiet area that’s free of distractions ✅
  • Making sure your technology is working properly before starting the meeting ✅
  • Keeping an eye on your inbox during the meeting in case of an important email

24. A team member has asked you to take on a task, and you don’t understand the point of the project. It seems like it will be a waste of your time. The best course of action would be to politely explain your concerns and decline the project.

  • True
  • False ✅

25. Fill in the blank: A data analytics team is working on a project to measure the success of a company’s new financial strategy. The vice president of finance is most likely to be the _____.

  • project manager
  • analyst
  • primary stakeholder ✅
  • secondary stakeholder

26. At an online marketplace, the _____ includes anyone in an organization who interacts with current or potential shoppers.

  • executive team
  • data science team
  • project management team
  • customer-facing team ✅

27. There are four key questions data analysts ask themselves: Who is my audience? What do they already know? What do they need to know? And how can I communicate effectively with them? These questions enable data analysts to identify the person in charge of managing the data.

  • True
  • False ✅

28. A data analyst has been invited to a meeting. They review the agenda and notice that their data analysis project is one of the topics that will be discussed. They plan to arrive on time and have a pen and paper to take notes. But they do not spend time considering project updates they could share or questions they may be asked. This is appropriate because they’re not the one running the meeting.

  • True
  • False ✅

29. A data analytics team is working on a project to measure the success of a company’s new financial strategy. Select the person most likely to be the primary stakeholder for this project.

  • The project manager
  • The data analyst
  • The vice president of finance ✅
  • The director of analytics

30. To communicate clearly with stakeholders and team members, there are four key questions data analysts ask themselves. One of them is: What does my audience need to know? Identify the remaining three questions. Select all that apply.

  • Why are stakeholders and team members important?
  • Who is my audience? ✅
  • How can I communicate effectively to my audience? ✅
  • What does my audience already know? ✅

31 Conflict is a natural part of working on a team. What are some ways to help shift a situation from problematic to productive? Select all that apply.

  • Take a moment to check your emotions before engaging in an argument. ✅
  • Ask for a conversation to help you better understand the big picture. ✅
  • Reframe the question by asking, “How can I help?” ✅
  • Identify the person who caused the issue so they can take responsibility.

32. Data analysts focus on statistical significance to make sure they have enough data so that a few unusual responses don’t skew results.

  • True
  • False ✅

Explanation:
Analysts focus on sample size, not statistical significance, to ensure there’s enough data to minimize the impact of outliers.

33. A data analyst feels overworked. They often stay late to finish work, and have started missing deadlines. Their supervisor emails them another project to complete, and this causes the analyst even more stress. How should they handle this situation?

  • Accept the new project right away and hope to not miss another deadline.
  • Wait a few minutes to think it over, then respond with a meeting request to discuss this project and the general workload. ✅
  • Walk into the supervisor’s office and tell them to give the project to someone else.
  • Respond immediately, letting the supervisor know the expectations at this company are unreasonable.

Explanation:
Waiting to calm down and having a professional discussion about workload ensures effective communication and a balanced resolution.

34. When participating in an online meeting, it’s okay to keep your inbox open in another browser window. Participants won’t be distracted because they can’t see it, and you might receive a very important message.

  • True
  • False ✅

35. To make sure that a few unusual responses don’t skew results or lead to inaccurate judgements, a data analyst focuses on what element of the data collection?

  • Statistical significance
  • Sample size ✅
  • Visualization
  • Data cleaning

Related contents:

Module 1: Ask effective questions
Module 2: Make data-driven decisions
Module 3: Spreadsheet magic
Module 4: *Course challenge*

You might also like:

Course 1: Foundations: Data, Data, Everywhere
Course 3: Prepare Data for Exploration
Course 4: Process Data from Dirty to Clean
Course 5: Analyze Data to Answer Questions
Course 6: Share Data Through the Art of Visualization
Course 7: Data Analysis with R Programming
Course 8: Google Data Analytics Capstone: Complete a Case Study

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