Week 1 – Empathizing with users and defining pain points

start the ux design process empathize define and ideate week 1 answers

Test your knowledge on user pain points

1. Which of the following is an example of a pain point? Select all that apply.

  • Discovering the chat function on a site is switched off during the posted hours of operation.
  • Unresponsive touch screen options
  • Struggling to read the small text in an app.
  • Receiving an update via email about a product’s availability

2. How can an empathy map help UX designers understand a user’s perspective?

  • It can help UX designers market a product to a different group of users
  • It can help UX designers assume what users want.
  • It can convey to UX designers what users think, say, feel, and do to understand what users actually need from a product.
  • It can help UX designers solve problems they think users have.

3. Which of the following is an example of a process pain point?

  • User faces difficulty adding an item to an online shopping cart
  • User is unable to find answers to a question on their own
  • User cannot select or click a website navigation link
  • User encounters a paywall pop-up in the middle of a digital article

4. Most pain points fall into one of four categories: product, financial, process, or support.

  • True
  • False

Devendra Kumar

Project Management Apprentice at Google

Leave a Reply