start the ux design process empathize define and ideate week 1 answers
Test your knowledge on user pain points
1. Which of the following is an example of a pain point? Select all that apply.
- Discovering the chat function on a site is switched off during the posted hours of operation.
- Unresponsive touch screen options
- Struggling to read the small text in an app.
- Receiving an update via email about a product’s availability
2. How can an empathy map help UX designers understand a user’s perspective?
- It can help UX designers market a product to a different group of users
- It can help UX designers assume what users want.
- It can convey to UX designers what users think, say, feel, and do to understand what users actually need from a product.
- It can help UX designers solve problems they think users have.
3. Which of the following is an example of a process pain point?
- User faces difficulty adding an item to an online shopping cart
- User is unable to find answers to a question on their own
- User cannot select or click a website navigation link
- User encounters a paywall pop-up in the middle of a digital article
4. Most pain points fall into one of four categories: product, financial, process, or support.
- True
- False
