satisfaction guaranteed develop customer loyalty online coursera quiz answers weekly challenge 3
1. Which of the following statements regarding how to present a portfolio is true?
- You can create a slideshow presentation with Wix or Google Sites.
- There is one best form to present a portfolio.
- Websites typically take more time to create than slideshow presentations.
- You can create a website on Google Docs, Canva, or Adobe InDesign.
2. Which one to two page document to secure employment provides an applicant’s background, skills, and accomplishments?
- Curriculum Vitae (CV)
- Resume
- Application
- Cover letter
3. Which of the following are benefits of doing pre-interview research? Select all that apply.
- You learn about a company’s positive or negative reputation.
- You can reference what you learned in your cover letter and interview.
- You speed up the interview and hiring process.
- You determine if a company is aligned with your own interests and goals.
4. What interview is typically a fast paced meeting conducted over a phone or video chat?
- Follow-up interview
- Panel interview
- Preliminary interview
- Exit interview
5. As someone who is doing pre-interview research, you prepare answers to each interview question. Which task is involved with this pre-interview research step?
- Read the job description in detail and reach out to someone who has worked in a similar role.
- Visit the company’s website to learn more about their values, achievements, and company culture.
- Compare information from different online sources until you get a general idea of the most commonly asked questions.
- Get a family member or friend to help you practice for your interview by asking you questions.
6. Which of the following is true when building rapport with interviewers?
- Learn about the company’s culture after the interview ends.
- Share your interests and experiences while also being professional and respecting personal boundaries.
- Allow the interviewer to ask all the questions.
- Before the interview, get to know the interviewer by reviewing their social media pages and other non-work related online activities.
7. During an interview, you answer a question by saying, “I was asked to help plan and post two times a week to a social media platform. My goal was to reach more potential customers.” Which STAR method step does this dialogue represent?
- Task
- Result
- Action
- Situation
8. When delivering your elevator pitch, you say, “I have increased my marketing skills in several ways. I have overseen brochure creation, managed the company’s online reputation, and sent out promotional emails.” This represents which section of the elevator pitch?
- Interest in the company
- Applicable part of background
- Introduction
- Excitement and passion
9. When searching for a role, what aspects may be specific to e-commerce and not to digital marketing? Select all that apply.
- Focuses on rewards programs, Google Ads campaigns, and website maintenance
- Focuses on creating emails, social media posts, and videos to gain attention of potential customers
- Focuses on buying and selling products online using the internet
- Focuses on marketing products and services on online platforms
10. What work environment is for self-employed individuals that are not necessarily committed to a particular employer long-term?
- Internship
- In-house
- Freelance
- Agency
Shuffle Q/A 1
11. Which document to secure employment provides a full history of an applicant’s academic credentials and professional experience?
- Curriculum Vitae (CV)
- Resume
- Cover letter
- Application
12. After securing an interview with a company, a candidate determines if the company aligns with their interests and goals. What is this process an example of?
- Post-interview research
- Pre-interview research
- Interview testing
- Employer prospecting
