Module 4: Always Remember the Stakeholder Answers (Part 2: Q16–30)
This is Part 2 of the Module 1 quiz answers for “Introducing Data Analytics and Analytical Thinking” from the Google Data Analytics Professional Certificate on Coursera.
Here, we’ll walk through questions 16 to 30 with detailed explanations to support your learning.
To find answers to the remaining questions, check out the full module breakdown below:
16. A data analyst receives an email from the vice president of marketing. The vice president is upset because the report they want from the analyst is late. Select the best course of action.
- The analyst should call the vice president and ask them how important it really is to their marketing efforts.
- The analyst should send the report immediately, even if it’s not completely finished. This will make the vice president happy.
- The analyst should respond saying they understand the vice president’s concerns, provide a status update, and let the vice president know when to expect the completed report. ✅
- The analyst should apologize for the delay and inform the vice president that the marketing managers caused the delay.
Explanation:
Acknowledging concerns while updating the stakeholder professionally shows accountability and maintains a positive working relationship.
17. Arriving at meetings prepared is an important part of creating a professional work environment. This involves which of the following actions? Select all that apply.
- Bringing materials to take notes with ✅
- Considering what questions you may be asked so you’re prepared to answer ✅
- Reading the meeting agenda ahead of time ✅
- Bringing a laptop to keep an eye on emails
Explanation:
Being well-prepared demonstrates professionalism and helps ensure productive meetings.
18. A data analyst joins an online meeting on time. After reviewing the agenda, they see that their project comes at the very end. They’re extremely busy and can use this time to stay on top of their current projects. How should they proceed?
- Mute themselves and turn off the camera, then continue working on other tasks until their project is mentioned.
- Tell the participants that they’re having technical trouble, then leave the meeting to continue working on other tasks.
- Politely let the presenter know they’re going to leave the meeting and rejoin toward the end.
- Stay focused and attentive during the entire meeting. Even though some items on the agenda don’t affect their projects, they could still learn something or have something to contribute. ✅
Explanation:
Staying engaged shows respect for others’ contributions and may provide valuable insights or opportunities to contribute.
19. Your data analytics team has been working on a project for a few weeks. You’re almost done, when your supervisor suddenly changes the business task. Everyone has to start all over again. You announce to the team that you’re going to say something to the supervisor about how unreasonable this is. What’s the best next step?
- Insist that the entire data analytics team complain to your supervisor.
- Go see your supervisor face-to-face and tell them why you’re so upset.
- Write a polite, but strongly worded email to your supervisor.
- Take a few minutes to calm down, then ask your colleagues to share their perspectives so you can work together to determine the best next step. ✅
Explanation:
Cooling off and collaborating with your team helps develop a thoughtful, professional approach to address the situation.
20. A data analyst is researching the buying behavior of people who shop at a company’s retail store and those who might shop there in the future. During the analysis, it will be important to stay in communication with the team that most often interacts with these shoppers. What is the name of this team?
- Data science team
- Project management team
- Executive team
- Customer-facing team ✅
Explanation:
They have direct, day-to-day interaction with customers, making them valuable sources of insights on customer behavior.
21. You receive an angry email from a colleague on the marketing team. The marketing colleague believes you have taken credit for their work. You do not believe this is true. Select the best course of action.
- Delete the email. It’s best not to create any additional conflict.
- Reply to the email, asking if they can schedule a time to talk about this in person in order to allow both of you to share your perspectives. ✅
- Walk over to the marketing colleague’s cubicle, and tell them you strongly disagree.
- Forward the email to the marketing director with an equally angry note.
Explanation:
Face-to-face (or virtual) discussion is often more constructive than email. It avoids escalation and fosters mutual understanding.
22. A data analyst has been invited to a meeting. They review the agenda and notice that their data analysis project is one of the topics that will be discussed. How can they prepare for an effective meeting? Select all that apply.
- Bring materials for taking notes. ✅
- Plan to arrive on time. ✅
- Think about what project updates they should share. ✅
- Create and share a revised agenda that includes many more details about their project.
Explanation:
These actions help ensure you’re prepared, professional, and able to contribute effectively.
23. Which of the following steps are key to leading a professional online meeting? Select all that apply.
- Maintaining control of the meeting by keeping everyone else on mute.
- Sitting in a quiet area that’s free of distractions ✅
- Making sure your technology is working properly before starting the meeting ✅
- Keeping an eye on your inbox during the meeting in case of an important email
Explanation:
Professional virtual meetings require a quiet setting and reliable technology to ensure smooth communication and productivity.
24. A team member has asked you to take on a task, and you don’t understand the point of the project. It seems like it will be a waste of your time. The best course of action would be to politely explain your concerns and decline the project.
- True
- False ✅
Explanation:
Even if the project seems unimportant, it’s better to ask questions and seek clarification before assuming it’s a waste of time.
25. Fill in the blank: A data analytics team is working on a project to measure the success of a company’s new financial strategy. The vice president of finance is most likely to be the _____.
- project manager
- analyst
- primary stakeholder ✅
- secondary stakeholder
Explanation:
The vice president of finance is likely invested in the success of the strategy and will use the results to make decisions—making them a primary stakeholder.
26. At an online marketplace, the _____ includes anyone in an organization who interacts with current or potential shoppers.
- executive team
- data science team
- project management team
- customer-facing team ✅
Explanation:
The customer-facing team includes employees who engage directly with shoppers—like customer service reps, sales associates, and support staff. These roles involve active communication with existing or potential customers, influencing their experience.
27. There are four key questions data analysts ask themselves: Who is my audience? What do they already know? What do they need to know? And how can I communicate effectively with them? These questions enable data analysts to identify the person in charge of managing the data.
- True
- False ✅
Explanation:
The purpose of these four communication questions is to help analysts effectively present insights to their audience. These questions do not help identify the person in charge of managing the data—they guide how information should be tailored to stakeholder needs.
28. A data analyst has been invited to a meeting. They review the agenda and notice that their data analysis project is one of the topics that will be discussed. They plan to arrive on time and have a pen and paper to take notes. But they do not spend time considering project updates they could share or questions they may be asked. This is appropriate because they’re not the one running the meeting.
- True
- False ✅
Explanation:
Even if you’re not leading the meeting, it’s crucial to prepare, especially if your work is on the agenda. Anticipating questions or updates reflects professionalism, supports team collaboration, and ensures you’re ready to contribute meaningfully.
29. A data analytics team is working on a project to measure the success of a company’s new financial strategy. Select the person most likely to be the primary stakeholder for this project.
- The project manager
- The data analyst
- The vice president of finance ✅
- The director of analytics
Explanation:
Again, since the project revolves around evaluating a financial strategy, the VP of Finance has a direct interest in the results, goals, and implementation—making them the primary stakeholder.
30. To communicate clearly with stakeholders and team members, there are four key questions data analysts ask themselves. One of them is: What does my audience need to know? Identify the remaining three questions. Select all that apply.
- Why are stakeholders and team members important?
- Who is my audience? ✅
- How can I communicate effectively to my audience? ✅
- What does my audience already know? ✅
Explanation:
These four communication questions help analysts tailor their presentations and reports to match their audience’s background, needs, and expectations—ensuring the message is both clear and useful.
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