Capstone applying project management in the real world weekly challenge 1 answers

Activity: Revise your project charter

1. To pass this practice quiz, you must receive at least 75%, or 3 out of 4 points, by completing the activity and answering corresponding quiz questions. You can learn more about the graded and practice items in the Course Overview .

Activity Overview In this activity, you will update your project charter draft for Sauce & Spoon’s tabletop menu tablets project based on new information. You will also identify misalignments among stakeholders on certain aspects of the project.

Scenario

Review the scenario below. Then complete the step-by-step instructions.

After drafting the project charter, Peta emails and meets with a few project stakeholders to clarify some of the project details. In addition to providing more information, these discussions reveal some misalignments between two of the project’s stakeholders.

Misalignment occurs when stakeholders are not in agreement about the details of the project. It can happen between the project manager and any stakeholder at any stage of the project, and is a common cause of project failure.

Step-By-Step Instructions

Step 1: Access your draft

Begin by opening the project charter draft you created in the last activity, Draft a Project Charter.

As you complete these instructions, you will update the following sections of your project charter:

Project summary

Goals

Deliverables

You will add new content to the following section of your project charter:

Appendix

Step 2: Access the supporting materials

The following supporting materials will help you complete this activity. Keep them open as you proceed to the next steps. Each link will open a new Coursera tab.

Email Exchange: Project Goals

Email Exchange: Sales Goal Details

Meeting: Decrease Guest Wait Time

Note: To access supporting materials introduced in earlier activities, you can find them in the Resources section .

Step 3: Review the supporting materials

Review the two email exchanges and the video chat transcript. Take notes on information that will help you update the following sections of your project charter:

Project summary

Goals

Deliverables

Appendix

You are encouraged to also make note of any other relevant project information. You may add this information to your notes or the project charter.

Step 4: Update the project goals

The project charter is a living document and it is your job as the project manager to keep the document up-to-date with the most important information for key stakeholders.

Review the project goals you drafted in your project charter. Make changes to your project goals based on the new information provided in the supporting materials. Then identify any additional goals and add them to the charter. You should have a total of 6-10 goals.

Use these Guiding Questions when updating your project goals:

What do the various team members want to see from the project? Seek keywords in conversations such as goals, desires, outcomes, expectations, hopes, metrics and wants.

Which of the goals from your list are most important to the senior stakeholders who sponsored the project? Make note of these goals.

How will you know the project is done? Consider the ideal end result of the project and work backwards from there.

Step 5: Update project deliverables

Next, review the project deliverables. Update the list of deliverables based on the supporting materials and the updated project goals. If you have more than nine deliverables, refine your list to contain 5-9 you think are the most critical for reaching project goals.

Use the following Guiding Questions when making updates to your project deliverables:

What physical or digital items will the project produce?

Where in the conversation do the stakeholders discuss outcomes?

What are some keywords in the conversation that tell you about project deliverables? Consider words like output, outcomes, delivery, tasks, and responsibility.

Step 6: Identify and document misalignments

As a project manager, it’s important to record the feedback you receive and document any misalignments and their resolutions. This allows you and your project team to reference those decisions later on

One way to document misalignments and resolutions is to create an appendix for new or updated information. An appendix is a section of additional content at the end of a document.

After reviewing the supporting materials, add any misalignments to the appendix of the project charter. Then, add the decision that was made following the misalignment. If the misalignment was resolved, how so? Are there more discussions that need to occur regarding the misalignment? Is more information needed in order to reach an agreement? Including the decision will help your team stay on track if conflicts arise and aid in decision making.

The supporting materials will contain at least one misalignment.

Use the following Guiding Questions when making updates to your charter’s appendix:

Who are the stakeholders?

When do project stakeholders disagree on a particular topic?

Who is the “decision-maker”?

How is the misalignment clarified?

What is the final decision regarding the misalignment?

Step 7: Save your work

Be sure to save the project charter you drafted for this activity. As you progress through the course, you will revise and refine project artifacts, including the project charter, to apply what you have learned. Many of these artifacts may be applicable to projects in your current line of work or helpful when applying for a new project manager role.

What to Include in Your Response

Be sure to include the following elements in your updated project charter:

You’ve added to and updated the goals in the project charter based on new information gathered in the supporting materials, and have a total of 6-10 goals.

You’ve added to and updated the deliverables in the project charter based on new information gathered in the supporting materials, and have a total of 5-9 deliverables.

You’ve noted misalignments in the appendix of the project charter, and have 1-2 misalignments.

You’ve noted the decisions made to address at least one misalignment in the appendix of the project charter.

Did you complete this activity?

  • Yes
  • No

2. Which of the following decisions are the subject of stakeholder misalignment within the Sauce & Spoon tablet project?

  • Remove decreasing guest wait time as a separate goal
  • Reallocate payroll to hire more kitchen staff
  • Upgrade the WiFi systems to ensure the tablets run smoothly
  • Measure project goals through the end of June

3. How does a project charter act as an alignment tool? Select all that apply.

  • Ensures consistency because it does not change throughout the project
  • Lays out project details to ensure the team is working toward the outcomes all stakeholders expect
  • Addresses misalignments and documents when and how stakeholders resolve them
  • Facilitates disagreements among team members about project goals and deliverables

4. How do Peta and her team resolve the issue of reallocating payroll to the kitchen staff?

  • They discuss several ideas, but do not resolve the issue.
  • They decide to hire part-time line cooks.
  • They agree that the added revenue from the tablets will allow Sauce & Spoon to hire more kitchen staff.
  • They agree to hire more bussers and runners to ensure the success of the tablet project.

Activity: Update your project charter goals

5. To pass this practice quiz, you must receive at least 80%, or 4 out of 5 points, by completing the activity and answering corresponding quiz questions. You can learn more about graded and practice items in the Course Overview .

Activity Overview
In this activity, you will update the project charter’s general goals and deliverables into SMART ones based on a new conversation and company mission documents.

Scenario

Review the scenario below. Then complete the step-by-step instructions.

Peta has finished discussing the details of the project with the team. The next step is to review documentation to clarify some of the project’s goals.

Step-By-Step Instructions

Step 1: Access your draft

Begin by opening the project charter draft you updated in the last activity, Revise your project charter.

As you complete these instructions, you will update the following sections of your project charter:

Goals

Deliverables

Step 2: Analyze project goals for SMART criteria

Analyze the goals and deliverables you drafted and ensure they meet all the SMART criteria. If they do not meet all criteria, highlight, bold, or underline the parts of each goal that need additional detail and take note of the missing information.

As a reminder, for a goal to be SMART, it must be:

Specific

Measurable

Attainable

Relevant

Time-bound

Step 3: Rewrite project goals to be SMART

Based on your analysis from Step 2, choose 3-5 goals and rewrite them to make them SMART. (If all your original goals meet all five criteria, that’s great!) Review the supporting materials from previous activities to find the additional details you need to make your goals SMART.

Note: To review supporting materials introduced in earlier activities, you can find them in the Resources section .

As a reminder, here’s how to rewrite a goal to make it SMART:

Example goal: "Increase gift card sales by the end of the year (EOY)."

Updated SMART goal: "Increase gift card sales by 15% by the end of the year (EOY) by offering a 25% discount to returning customers."

Use the following Guiding Tips and Questions if you need more help rewriting your goals. Keep in mind the more detail you add to the project goals, the more clarity they will bring to the team throughout the project:

Is the goal specific? Does it detail what needs to be done?

Is the goal measurable? Can it be quantified?

Is the goal attainable? Can your team accomplish it?

Is the goal relevant? Does it currently benefit the company?

Is the goal time-bound? Does your team have an idea of when it will be completed?

Note: In some cases, you may not be able to find every detail you need to write an entire SMART goal, so you can use a placeholder such as “TBD” (“to be determined”). For example, "Customers will check out TBD times faster than before the project started." Even if you don't know the specifics of your goals, writing them in SMART language will force your team to return to them later and define all of the missing specifics.

Step 4: Save your work

Be sure to save the project charter you drafted for this activity. You will revise and refine project artifacts, including the project charter, as you progress through the course.

What to Include in Your Response

Be sure to include the following elements in your updated project charter:

5 revised SMART goals.

Rewrite project goals to be Specific.

Rewrite project goals to be Measurable.

Rewrite project goals to be Attainable.

Rewrite project goals to be Relevant.

Rewrite project goals to be Time-bound.

Did you complete this activity?

  • Yes
  • No

6. Which of the following is an example of a measurable goal?

  • Reduce food waste by 25% by the end of Q2
  • Decrease table turn time by improving ticket order flow
  • Improve back-of-house employee satisfaction
  • Improve table service productivity and efficiency by installing tabletop menu tablets at the start of Q2

7. Which of the following is an example of a time-bound goal? Select all that apply.

  • Increase appetizer sales by the end of Q2
  • Decrease table turn time by 30%
  • Implement menu tablets by the start of Q2
  • Increase average check value to $75

8. One of the project goals is to decrease average table turn time. Which version of this goal meets all the SMART criteria?

  • Decrease average table turn time by approximately 30 minutes by the end of the second quarter (Q2), resulting in decreased customer wait time
  • Decrease average table turn time by the end of the year in order to keep executives and investors happy
  • Decrease average table turn time by 30 minutes, resulting in decreased customer wait time and more profit
  • Decrease average table turn time by 30 minutes by the end of the week, resulting in more profit and a decrease in customer wait time

9. One of the project goals is to increase the average check total for each table. Which version of this goal meets all the SMART criteria?

  • Increase average check total by $75 by selling more appetizers and beverages within five years
  • Increase average check total to $75 by the end of Q2
  • Increase average check total to $75 by selling more appetizers and beverages by the end of Q2, resulting in increased profits
  • Increase average check total by selling more appetizers and beverages by the end of Q2

Test your knowledge: Project charter components

10. What is the purpose of a project charter? Select all that apply.

  • Defines the project and outlines necessary details
  • Organizes vital project information
  • Serves as a detailed project plan with a schedule
  • Acts as a useful reference throughout the project

11. What three questions should you ask yourself when adding details to a project charter? Select all that apply.

  • Are there project details that the stakeholders might disagree with?
  • Who are the stakeholders?
  • What details are most important to the stakeholders?
  • Which project management tools would the stakeholders prefer the team use?

12. How can you use your project charter as a tool to align with stakeholders in the initiation phase?

  • Ask stakeholders to each submit their visions for the project and add these as separate project charters.
  • Introduce the project team to stakeholders so that everyone can discuss the project charter together.
  • Edit the project charter into a 1-page, high-level summary for your team members to review.
  • Present the project charter to stakeholders to confirm that everyone agrees with the project information.

13. Fill in the blank: _____ are the expected gains of a project. These can be direct or indirect.

  • Benefits
  • Stakeholders
  • Costs
  • Milestones

14. What step for making project charter goals measurable involves researching how others in your industry quantify success?

  • Aligning stakeholders
  • Setting milestones
  • Budgeting
  • Benchmarking

Activity: Complete a stakeholder analysis

15. To pass this practice quiz, you must receive at least 80%, or 8 out of 10 points, by completing the activity and answering corresponding quiz questions. You can learn more about the graded and practice items in the Course Overview .

Activity Overview

In this activity, you will practice assessing and prioritizing stakeholders. As a project manager, understanding your stakeholders helps you figure out the right people to include in important conversations and how to prioritize the needs of different stakeholders. This is key to getting the support you need throughout the project.

You will learn more about the project’s potential stakeholders by reviewing supporting materials. Based on what you learn, you will compile a stakeholder analysis evaluating each stakeholder’s level of power and interest. Then you will add those stakeholders to a power-interest grid, so you know how to prioritize them.

Scenario

Review the scenario below. Then complete the step-by-step instructions.

Now that Peta has completed the Sauce & Spoon project charter draft, she needs to evaluate the project’s stakeholders so she has a better idea of how to interact with each one as the project progresses. Each stakeholder has their own unique interests and involvement with the project, so it's important to determine the best ways to manage them, approach negotiations, and keep them informed of the project’s progress.

Step-By-Step Instructions

Step 1: Access the template

To use the template for this course item, click the link below and select “Use Template.”

Link to template: Stakeholder Analysis

OR

If you don’t have a Google account, you can download the template directly from the attachment below.

Step 2: Access the supporting materials

The following supporting materials will help you complete this activity. Keep them open as you proceed to the next steps. Each link will open a new Coursera tab.

Sauce & Spoon Organizational Chart

Email: Checking In

Note: To review supporting materials introduced in earlier activities, you can find them in the Resources section

Step 3: Review the supporting materials

As you review the supporting materials, take some notes, keeping in mind the following Guiding Questions.

How much power does each stakeholder have? A stakeholder’s power is related to how much influence they have and how much their actions affect the project outcome.

How much interest does each stakeholder have? Interest refers to how much the stakeholder’s needs will be affected by the project’s operations and outcomes.

You are encouraged to also make note of any other relevant project information. You may add this information to your notes or the project charter.

Step 4: Complete the stakeholder analysis

In the stakeholder analysis template, add content to the first slide based on what you’ve learned from the supporting materials, including:

Stakeholder: What is their name?

Role: What is their role?

Power (H/M/L): Is their power over the project high, medium, or low?

Interest (H/M/L): Is their interest in the project high, medium, or low?

For example, a stakeholder who has a lot of power over the project could have a number of other responsibilities as well. In that case, they may not have as much direct interest, since their attention is split among many different projects. They would be considered high power and low interest.

On the other hand, a stakeholder who will be directly impacted by the decisions of the project (for example, their budget or staffing allocations could change), but who doesn’t have any authority to influence the decisions would be considered low power and high interest.

If you’re not sure about a stakeholder’s level, or if their power or interest falls somewhere in the middle, you can assign them a medium rating.

Step 5: Complete the power-interest grid

Take your assessment from the stakeholder analysis, and add content to the power-interest grid, according to each level of power and interest you assigned them (high, medium, or low). Assign each stakeholder to a box. If you rated a stakeholder’s power or interest as medium, place them between the grid boxes.

Someone's position on the grid shows you the actions you have to take with them:

Higher power, higher interest: These people are your highest priority. You must manage them closely and make every effort to fully engage with them.

Higher power, lower interest: These people require a high level of effort to keep satisfied, as far as the success of the project is concerned, but do not want to be overburdened with project communications.

Lower power, higher interest: Show consideration to these people by keeping them adequately informed. Talk to them to ensure that no major issues are arising. These people can often be very helpful with the details of your project.

Lower power, lower interest: Monitor these people, but do not overload them with excessive communication. These people require minimal effort.

Once the grid is complete, you will have a better sense of how to manage and communicate with each stakeholder: keep satisfied, manage closely, monitor, or show consideration.

Step 6: Save your work

Be sure to save the stakeholder analysis you drafted for this activity. You will revise and refine project artifacts as you progress through the course.

Pro Tip: Save the template
Finally, be sure to save a blank copy of the template you used to complete this activity. You can use it for further practice or in your own personal or professional projects. These templates will be useful as you put together a portfolio of project management artifacts. You can use them to work through your thought processes as you demonstrate your experience to potential employers.

What to Include in Your Response

Be sure to include each of the following elements in your completed stakeholder analysis:

Stakeholder names

Stakeholder roles

An assessment of each stakeholder’s power

An assessment of each stakeholder’s interest

A power-interest grid containing each stakeholder, mapped out according to their power and interest assessment

Did you complete this activity?

  • Yes
  • No

16. Where in the Power-Interest Grid did you place the following stakeholder: Omar Mubarak? Keep Satisfied, Manage Closely, Monitor or Show Consideration? Write 1-2 sentences on why you chose this place on the grid.

Omar is the owner and CEO of the company. He’s invested in the project but not involved with its day-to-day operations, so the Keep Satisfied area of the grid is a good fit.

Note: You may have placed stakeholders differently, depending on how you interpreted their power and interest. Regardless of the category you chose, the key is to consider your stakeholders carefully so you know how to work with them throughout the project.

17. Where in the Power-Interest Grid did you place the following stakeholder: Deanna Coleman? Keep Satisfied, Manage Closely, Monitor or Show Consideration? Write 1-2 sentences on why you chose this place on the grid.

Default Feedback: Deanna is the Director of Operations. She works directly with Peta and touches all aspects of the project, so the Manage Closely area of the grid is a good fit.

Note: You may have placed stakeholders differently, depending on how you interpreted their power and interest. Regardless of the category you chose, the key is to consider your stakeholders carefully so you know how to work with them throughout the project.

18 Where in the Power-Interest Grid did you place the following stakeholder: Carter Ward? Keep Satisfied, Manage Closely, Monitor or Show Consideration? Write 1-2 sentences on why you chose this place on the grid.

Carter is the Executive Chef of Sauce & Spoon and oversees the kitchen staff. His interest in the project is high, but he isn’t involved in day-to-day decision-making. Carter might fall between the Manage Closely and Keep Satisfied areas of the grid.

Note: You may have placed stakeholders differently, depending on how you interpreted their power and interest. Regardless of the category you chose, the key is to consider your stakeholders carefully so you know how to work with them throughout the project.

19. Where in the Power-Interest Grid did you place the following stakeholder: Gilly Tyson? Keep Satisfied, Manage Closely, Monitor or Show Consideration? Write 1-2 sentences on why you chose this place on the grid.

Gilly is the General Manager of Sauce & Spoon North. She’s directly involved in restaurant operations and works closely with Peta, which means her interest in the project is high. She has somewhat less influence than the CEO and Director of Operations, so she might fall between Manage Closely and Show Consideration.

Note: You may have placed stakeholders differently, depending on how you interpreted their power and interest. Regardless of the category you chose, the key is to consider your stakeholders carefully so you know how to work with them throughout the project.

20. Where in the Power-Interest Grid did you place the following stakeholder: Alex Schmidt? Keep Satisfied, Manage Closely, Monitor or Show Consideration? Write 1-2 sentences on why you chose this place on the grid.

Alex is the General Manager of Sauce & Spoon Downtown. They’re directly involved in restaurant operations and work closely with Peta, which means their interest in the project is high. They have somewhat less influence than the CEO and Director of Operations, so they might fall between Manage Closely and Show Consideration. 

Note: You may have placed stakeholders differently, depending on how you interpreted their power and interest. Regardless of the category you chose, the key is to consider your stakeholders carefully so you know how to work with them throughout the project.

21. Where in the Power-Interest Grid did you place the following stakeholder: Nia Williams? Keep Satisfied, Manage Closely, Monitor or Show Consideration? Write 1-2 sentences on why you chose this place on the grid.

Default Feedback: Nia is the General Manager of Sauce & Spoon Waterfront location. She provides Peta with information, but isn’t directly involved in the project since the tablets aren’t launching at her location. The project will only impact her if Sauce & Spoon expands the tablet program. Her interest and impact are low to moderate, so Monitor is a good fit.

Note: You may have placed stakeholders differently, depending on how you interpreted their power and interest. Regardless of the category you chose, the key is to consider your stakeholders carefully so you know how to work with them throughout the project.

22 Where in the Power-Interest Grid did you place the following stakeholder: Zane Dutchman? Keep Satisfied, Manage Closely, Monitor or Show Consideration? Write 1-2 sentences on why you chose this place on the grid. .

Zane is the Kitchen Manager for Sauce & Spoon North. They will work directly with the tablets, so their interest in the project is high. They have less influence than the General Manager or the Director of Operations, so the Show Consideration area of the grid is a good fit.

Note: You may have placed stakeholders differently, depending on how you interpreted their power and interest. Regardless of the category you chose, the key is to consider your stakeholders carefully so you know how to work with them throughout the project.

23. Where in the Power-Interest Grid did you place the following stakeholder: Larissa Stein? Keep Satisfied, Manage Closely, Monitor or Show Consideration? Write 1-2 sentences on why you chose this place on the grid.

Larissa is the Kitchen Manager for Sauce & Spoon Downtown. She will work directly with the tablets, so her interest in the project is high. She has less influence than the General Manager or the Director of Operations, so the Show Consideration area of the grid is a good fit.

Note: You may have placed stakeholders differently, depending on how you interpreted their power and interest. Regardless of the category you chose, the key is to consider your stakeholders carefully so you know how to work with them throughout the project.

24. Where in the Power-Interest Grid did you place the following stakeholder: Seydou Diallo? Keep Satisfied, Manage Closely, Monitor or Show Consideration? Write 1-2 sentences on why you chose this place on the grid.

Seydou is an external Restaurant Technology Consultant and part of the project team, so his interest is high. He is not a Sauce & Spoon employee and he reports directly to Peta, so his power is moderate. He might fall between the Show Consideration and Manage Closely area of the grid.

Note: You may have placed stakeholders differently, depending on how you interpreted their power and interest. Regardless of the category you chose, the key is to consider your stakeholders carefully so you know how to work with them throughout the project.

Activity: Draft a project charter

25. To pass this practice quiz, you must receive at least 80%, or 4 out of 5 points, by completing the activity and answering corresponding quiz questions. You can learn more about the graded and practice items in the Course Overview .

Activity Overview In this activity, you will begin drafting the project charter for Sauce & Spoon’s tabletop menu tablets project by reviewing related project and company documents.

Keep in mind that project charters can differ significantly from project to project and company to company. However, most charters include some variation of the components described in this activity. No matter what form they take, charters lay out project goals, highlight benefits, and help keep stakeholders aligned.

Scenario

Review the scenario below. Then complete the step-by-step instructions.

Sauce & Spoon is a small restaurant chain that wants to meet its annual growth and expansion goals. As one way to meet these goals, they’ve decided to launch a pilot project to test out the impact of installing new tabletop menu tablets. The new menu tablets will allow the restaurant to serve more guests in less time and will also provide valuable data that will help Sauce & Spoon meet its business goals.

The company just hired Peta as their first in-house project manager to oversee the tablet rollout. To get started on the project charter, Peta spends some time reviewing the documents provided by Sauce & Spoon and meets with some of the project’s stakeholders to get familiar with the project and the company.

Note: In this activity and throughout the course, you will follow Peta as she guides her team through planning and executing the project deliverables and follow the project throughout its life cycle. As you do, you’ll record details of the project to help you complete course activities. You will learn what works and what doesn’t, and how to problem-solve your way through a project.

Step-By-Step Instructions

Step 1: Access the template

To use the template for this course item, click the link below and select “Use Template.”

Link to template:
Project Charter Template

OR

If you don’t have a Google account, you can download the template directly from the attachment below.

Step 2: Access the supporting materials

The following supporting materials will help you complete this activity. Keep them open as you proceed to the next steps. Each link will open a new Coursera tab.

Sauce & Spoon Menu Tablets Project Proposal

Meeting: Clarifying Project Goals

Step 3: Review the supporting materials

Review the project proposal and meeting transcript. Take notes, keeping in mind you will be responsible for drafting the following sections of the project charter:

Project summary

Goals

Deliverables

You should make note of any other relevant project information as well. You may add this information to your notes or the project charter.

Step 4: Add the project name and date to your project charter draft

Refer to the supporting materials and add an appropriate project name and today’s date to the project charter.

Step 5: Add the project summary to your project charter draft

Draft a project summary, drawing on the supporting materials. The goal of the summary is to describe the project and give a high-level overview of its aims. It should be brief and to the point—no longer than a short paragraph, or one to three sentences.

You can leave your summary in draft form for now. You will have the opportunity to finalize it as you progress through the upcoming activities.

Step 6: Identify the project goals

Draft a list of 4-8 project goals found in the supporting materials. Some goals are stated explicitly, while others are suggested or implied. Review the materials carefully to identify as many goals as you can.

Project goals answer the question “why are we doing this project?” Ask yourself:

Why do stakeholders want to do this project?

What will the project resemble when completed?

How will you know the project is done and when it is done?

How will you know the project has been completed successfully?

You can leave your list of goals in draft form for now. You will have the opportunity to add to them and make them more specific as you progress through the upcoming activities.

Step 7: Determine the deliverables

Refer to the supporting materials and draft a list of 5-9 deliverables. Deliverables are specific tasks and tangible (or intangible) outcomes that enable the team to meet project goals.

You can leave your list of deliverables in draft form for now. You will have the opportunity to add to them and make them more specific as you progress through the upcoming activities.

Step 8: Save your work

Be sure to save the project charter you drafted for this activity. You will revise and refine project artifacts, including the project charter, as you progress through the course.

Pro Tip: Save the template Finally, be sure to save the template you used to complete this activity for further practice or to use in your own personal or professional projects. These templates will be useful as you put together a portfolio of project management artifacts that you can speak to in an interview to demonstrate your experience to potential employers.

What to Include in Your Response

Be sure to include the following elements in your project charter draft:

A project name and date

A 1-3 sentence summary that provides an overview of the project

4-8 project goals found in the supporting materials

5-9 project deliverables found in the supporting materials


Did you complete this activity?

  • Yes
  • No

26. Which of the following pieces of information from the supporting materials is appropriate for the project summary? Select all that apply.

  • A detailed timeline of the project’s tasks and milestones
  • The Sauce & Spoon locations selected for the rollout
  • Plans to expand the tablet rollout to all Sauce & Spoon locations
  • The pilot will roll out in the bar area of each restaurant

27. Which goals did you identify in the supporting materials for this project? Select all that apply.

  • Increase product mix
  • Create a project charter
  • Decrease table turn time by 30 minutes
  • Hire 3-5 more waitstaff at each location

28. Which goals are suggested or implied by the supporting materials? Select all that apply.

  • Adjust the restaurant layout to increase efficiency
  • Reduce the number of negative customer reviews
  • Reduce the size of the kitchen staff
  • Decrease employee burnout and turnover

29. Which deliverables did you identify in the supporting materials for this project? Select all that apply.

  • Clear data points to track metrics
  • A customer loyalty program
  • A plan to train the staff on the new system
  • Tablets installed in the bar area of two restaurant locations

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