37. As a project manager, you learn a customer is not satisfied with the quality of the finished product. To fix the problem, you first identify what you believe is the root cause and brainstorm solutions with your team. What PDCA step did you apply?
- Plan
- Do
- Check
- Act
38. A project manager works on a collection of projects. What is the term for this collection of projects?
- Portfolio
- Program
- Project
- Collection
39. As a project manager, you’re overseeing a product launch. You have laid out a quality plan which you ensure is being followed by performing regular audits and check-ins with stakeholders. The audits and check-ins confirm your clients are receiving the exact high-quality product they expect. Which quality management concept does this represent?
- Assurance planning
- Quality control
- Assurance standards
- Quality assurance
40. As part of user acceptance testing (UAT), you define requirements that must be met each time a test is carried out. Which best practice are you following?
- Providing a step by step plan
- Writing UAT scripts
- Acceptance criteria
- Test case
41. Before running a process improvement experiment, a project manager needs to first identify which processes to change and which to leave unchanged. What is the experiment-related term for the changed process?
- Variable group
- Control group
- Research group
- Comparable group
42. As a project manager, you’re overseeing a product launch. You meet with customers to determine the product’s quality standards. Then, you create processes and documentation necessary to achieve the expected quality. Which quality management concept do these tasks represent?
- Assurance planning
- Assurance standards
- Quality planning
- Quality control
43. As part of fostering a relationship with a customer, it is important to understand their current state versus their desired state. Which of the following is an effective way to achieve this understanding?
- Ask about their day
- Ask for a list of frustrations they have
- Provide a checklist with yes and no answers
- Ask open-ended questions
44. During a user acceptance test (UAT), the users identify outliers that the original requirements didn’t account for, such as an extreme use of the product. What UAT quality control step does this represent?
- Edge cases
- Unknown cases
- Business cases
- User error cases
45. A project manager engages in continuous improvement that enhances team performance. What is this kind of continuous improvement called?
- Team improvement
- Quality improvement
- Behavioral improvement
- Process improvement
46. Who can take a beneficial process improvement from one project and implement it across several projects?
- Stakeholder manager
- Project manager
- Program manager
- Portfolio manager
47. Which quality management concept takes place throughout the entire project lifecycle and focuses mainly on audits and testing during the development process?
- Quality planning
- Quality standards
- Quality assurance
- Quality control
48. As a project manager, you identified a process-based problem you’d like to improve. Before implementing a solution, you conduct performance metrics and data collection. This establishes baseline data that will determine success. What DMAIC step did you apply?
- Define
- Control
- Measure
- Analyze
