Activity: Add quality standards to your project plan
1. To pass this practice quiz, you must receive at least 75%, or 3 out of 4 points, by completing the activity and answering corresponding quiz questions. You can learn more about the graded and practice items in the
Course Overview
.
Activity Overview
In this activity, you will identify the criteria for meeting quality standards for a portion of the tablet rollout, and add them to your project plan. Quality standards are the requirements and specifications that the final project must meet in order to be considered successful.
Scenario
Review the scenario below. Then complete the step-by-step instructions.
As the team thinks ahead to the tablet test launch at Sauce & Spoon, Peta needs to identify quality standards. During their weekly check-in meeting, Peta and Deanna review some of these standards.
Step-By-Step Instructions
Step 1: Access your draft
Begin by opening the project plan draft you worked on in the activity from Week 2, Refine your time estimates.
Step 2: Access supporting materials
The following supporting materials will help you complete this activity. Keep them open as you proceed to the next steps. Each link will open a new Coursera tab.
Meeting: Weekly Check-In
Note: To review supporting materials introduced in earlier activities, you can find them in the
Resources section
.
Step 3: Review supporting materials
Review the meeting transcript and take notes on the details Peta and Deanna discuss about defining quality standards.
Step 4: Add the notes to your project plan
Add the notes you took about quality standards to your project plan, listing them under the Quality and Evaluation tab. Record the primary quality standard the team is focused on in the Category column. Then add the quality criteria that correspond to that category in the Criteria column.
What to Include in Your Response
Be sure to include the following elements in your project plan:
The primary quality standard discussed in the supporting materials
Five criteria to support the quality standard
Did you complete this activity?
- Yes
- No
2. What are some ways that Peta and Deanna agree to measure the customer satisfaction quality standard for the tablet project? Select all that apply.
- 80% email capture and restaurant newsletter opt-in
- 98% order accuracy
- Lobby wait time of under 10 minutes
- An average table turn time of 45 minutes
3. Quality standard criteria should be objective and measurable. In addition to the methods mentioned in the check-in transcript, what is another way Deanna and Peta could measure customer satisfaction for the tablet project?
- 5% more birthday celebrations across restaurant locations
- Increase waitstaff efficiency
- Create a positive experience around the tablets
- Increase customer retention in tablet areas by 5%
4. In addition to customer satisfaction, what are some other quality standard categories that could help evaluate the success of the tablet test launch? Select all that apply.
- Design
- Functionality
- Environment
- Ease-of-use
