Week 2 – Quality Management And Continuous Improvement – Shuffle Q/A 2

25. Which parts of a company ecosystem rely on continuous improvement to have collective and separate successes? Select all that apply.

  • Projects
  • Performances
  • Programs
  • Portfolios

26. Which of the following is a retrospective best practice?

  • Assign blame so teammates know who did what wrong
  • Focus on more negative aspects than positive so the team can improve more quickly
  • Use “you” language to communicate clearly and reduce confusion across the team
  • Change perspectives so that the team can better understand another person’s point of view

27. Which one of the following describes the way a project manager must conduct a retrospective?

  • The negative feedback should come before the positive feedback
  • The feedback should be shared before meeting about it
  • Everyone on the team should talk about their successes
  • There is no way which must be followed, it entirely depends on your team and workplace

28. As a project manager, you’re overseeing a product launch. You meet with customers and clients to determine the product standards and the usability standards. Which quality management concept do you apply in this scenario?

  • Quality control
  • Quality assurance
  • Quality standards
  • Assurance standards

29. Which step of the quality management process should a project manager ensure quality standards after a problem is identified?

  • Quality assurance
  • Quality action
  • Quality control
  • Quality planning

30. As a project manager, you use the DMAIC framework and are currently applying the Analyze step. What is involved in this step?

  • Implement a reasonable solution to an identified problem
  • Identify the root cause of a problem and better understand the impact
  • Define the business problem, goals and resources
  • Monitor any updated processes established

31. As a project manager, you fine-tune a fix you previously applied to the product to ensure continuous improvement. Which PDCA step are you applying?

  • Plan
  • Act
  • Check
  • Do

32. What are reasons to hold a retrospective? Select all that apply.

  • End of a sprint
  • Missed deadline
  • User story completed ahead of time
  • Miscommunication between stakeholders

33. As a project manager, part of your job is to understand the customers’ frustrations, address them and find a solution that benefits both of you. Which interpersonal skill do you use to achieve this?

  • Trust-building
  • Negotiation
  • Quality planning
  • Empathic listening

34. As a project manager, you hold a retrospective. During the meeting, you have a discussion about risks that could become issues if not addressed this quarter. You also inform the team that you’re passing ownership of the project to someone else. In the retrospective notes, you include the contact information of the new project manager and links to any relevant documentation. Which retrospective step does this represent?

  • Risks that materialized
  • Action items
  • Lessons learned
  • Future considerations

Shuffle Q/A 3

35. During a user acceptance test (UAT), a user provides feedback with a suggested minor change to the product. Which type of feedback was provided by the user?

  • Bugs
  • Change requests
  • Positive feedback
  • Issues

36. A project manager is considering process improvements. They identify that their team is too slow when delivering a service. They have an educated guess about what’s causing the problem and how to fix it. What’s the term for this educated guess?

  • Variable
  • Control
  • Hypothesis
  • Research

Devendra Kumar

Project Management Apprentice at Google

Leave a Reply