13. As a project manager, part of your job is to keep the project moving forward when any kind of issue arises within the team or from other stakeholders. Which of the following are situations where the customershould be informed about such issues? Select all that apply.
- When the issue causes a problem and you need the customer’s input to resolve
- When the issue will cause a delay in delivery
- When your team is testing a new workflow
- When your team is troubleshooting an issue that won’t affect delivery
14. As a project manager, you’re doing a user acceptance test (UAT) to test your product. You present your users with the visual mockup of the product and walk them through each step they need to take to use the product. What UAT quality control step does this scenario represent?
- Acceptance criteria
- Critical user journey
- User story
- Edge case journey
15. A project manager engages in continuous improvement to enhance team performance. What is the purpose of the project manager’s continuous improvement?
- To improve the product at the last stage of the quality management process
- To ensure that a product makes its way towards the best outcome
- To enable process improvement
- To enable team improvement
16. As a project manager, you’ve heard back from a customer who is not happy with product your company delivered. You decide to apply the PDCA process to fix the problem. What should you do in the first step of this process?
- Identify the root cause and brainstorm solutions
- Fix the problem
- Compare results to the goal to find out if the problem is fixed
- Fine-tune the fix
17. A team successfully delivers a product feature to a client, but misses the deadline. What should the project manager do to investigate why the product feature was late?
- Hold a retrospective
- Add a team member
- Increase the budget
- Meet with stakeholders
18. As a project manager holding a retrospective, you discuss the successes and setbacks of the project and compile a document with team member’s feedback. As the project manager, how should you use this feedback?
- Create a plan that should be implemented for future projects
- Pick out the best feedback and assign awards to team members accordingly
- Pass it along to the team
- Ask the program manager how to use the feedback
19. As a project manager, you’re overseeing the launch of a new product: a portable, solar-powered stove. Before beginning the project, you set a criteria for the desired outcome: It must maintain a specific cooking temperature for a set period of time. Which quality management concept does this criteria represent?
- Quality planning
- Quality control
- Quality standards
- Assurance planning
20. Which quality management concept involves monitoring project results to determine if these results are the ones desired or not?
- Quality standards
- Quality planning
- Quality control
- Quality assurance
21. A project manager sets clear expectations with customers about when they’ll communicate certain project updates and changes. To gain the customers’ confidence, the project manager also provides situational examples of when they may communicate. Which soft skill does this project manager use with their customers?
- Negotiation
- Trust-building
- Quality planning
- Empathic listening
22. A project manager considers process improvements. They realize that the packaging the product ships in is causes a high percentage of the products to break. They believe that by using stronger packaging, less products will break. What is another term for this belief?
- Hypothesis
- Control
- Research
- Variable
Shuffle Q/A 2
23. As a project manager, you have found a reasonable solution to the problem you identified. You are now ready to implement the solution. Which DMAIC step are you currently applying?
- Define
- Measure
- Control
- Improve
24. As a project manager applying the PDCA process, you’ve already attempted to fix a process that you believe is causing a common customer complaint. As your next step, you compare your results to the goal to determine if you fixed the issue. What PDCA step will you apply?
- Plan
- Do
- Check
- Act
