13. As a project manager, part of your job is to keep the project moving forward when any kind of issue arises within the team or from other stakeholders. Which of the following are situations where the customershould be informed about such issues? Select all that apply.
- When the issue causes a problem and you need the customer’s input to resolve
- When the issue will cause a delay in delivery
- When your team is testing a new workflow
- When your team is troubleshooting an issue that won’t affect delivery
14. As a project manager, you’re doing a user acceptance test (UAT) to test your product. You present your users with the visual mockup of the product and walk them through each step they need to take to use the product. What UAT quality control step does this scenario represent?
15. A project manager engages in continuous improvement to enhance team performance. What is the purpose of the project manager’s continuous improvement?
- To improve the product at the last stage of the quality management process
- To ensure that a product makes its way towards the best outcome
- To enable process improvement
- To enable team improvement
16. As a project manager, you’ve heard back from a customer who is not happy with product your company delivered. You decide to apply the PDCA process to fix the problem. What should you do in the first step of this process?
17. A team successfully delivers a product feature to a client, but misses the deadline. What should the project manager do to investigate why the product feature was late?
18. As a project manager holding a retrospective, you discuss the successes and setbacks of the project and compile a document with team member’s feedback. As the project manager, how should you use this feedback?
- Create a plan that should be implemented for future projects
- Pick out the best feedback and assign awards to team members accordingly
- Pass it along to the team
- Ask the program manager how to use the feedback