Activity: Complete the project closeout report
1. To pass this practice quiz, you must receive at least 80%, or 4 out of 5 points, by completing the activity and answering corresponding quiz questions. You can learn more about the graded and practice items in the
In this activity, you will complete a closeout report summarizing the Sauce & Spoon menu tablet rollout project.
Review the scenario below. Then complete the step-by-step instructions.
The Sauce & Spoon tablet rollout is now complete! Peta is finalizing the project by creating a closeout report that details the project’s goals, the approach for carrying out the project, and its key accomplishments. Completing the project closeout report is especially important because Sauce & Spoon has just hired a second project manager, Molly Edwards, to help Peta oversee the tablet rollout at the remaining restaurant locations. Molly will reference Peta’s closeout report as she onboards and begins planning her own projects.
Step 1: Access the template
To use the template for this course item, click the link below and select “Use Template.”
Link to template:
If you don’t have a Google account, you can download the template directly from the attachment below.
Step 2: Access the supporting materials
The following supporting materials will help you complete this activity. Keep them open as you proceed to the next steps. Review the supporting materials for this activity in the Resources section. Each link below will open a new Coursera tab.
Test Launch Customer Survey Results
Post Project Launch Check-in
Note: To review supporting materials introduced in earlier activities, you can find them in the
Step 3: Review the supporting materials
Review the supporting materials for this activity. First, review the customer survey results from the test launch so you have a sense of the overall customer experience. Then review the email exchange that details the results of the rollout. You will use the information from these materials to create the closeout report.
Step 4: Add the project summary and methodology to the closeout report
Use the information from the email exchange, the customer survey results, and other project documentation to fill out the project summary and methodology sections of the closeout report.
For the project summary, briefly describe the project and explain the desired results, including some of the key success criteria.
For the methodology, briefly describe the project management approaches and/or processes used during this project. For example, were any traditional or agile processes used? If so, during which parts of the project were these approaches applied?
Step 5: Add key accomplishments, lessons learned, and next steps to the closeout report
Use the information from the email exchange, the customer survey results, and other documentation to fill out the key accomplishments, lessons learned and next steps sections of the closeout report
For key accomplishments, address the following:
Did the project achieve the initial goals?
Were problems solved and eliminated?
Does the final project deliverable meet or beat requirements?
For lessons learned, address the following:
What were things that went well and things that didn't go well, across the different parts of the project?
Were there unforeseen benefits or consequences?
What processes did not work well? Why?
Were there any key problems and what were the effects?
For next steps, address the following:
Is there any ongoing maintenance or development?
Are there any open action items for post-project close?
Are there any risks that could become issues if not addressed in the next quarter, etc.?
Who will own the project going forward? Do you have any recommendations for future project managers
Step 6: Link relevant documents to the project documentation archive
Finally, link key project documentation that will be useful for future project managers or stakeholders to reference. The documents include the project proposal, project charter, project plan (located in the
), and evaluation findings presentation.
Pro Tip: Save the template
Finally, be sure to save the template you used to complete this activity for further practice or to use in your own personal or professional projects. These templates will be useful as you put together a portfolio of project management artifacts that you can speak to in an interview to demonstrate your experience to potential employers.
What to Include in Your Response
Be sure to include the following sections of your closeout report:
Project Summary section
Key Accomplishments section
Lessons Learned section
Next Steps section
Project Documentation Archive section
Did you complete this activity?
2. Which of the following are good sources of information to help you assess the outcome of the tablet rollout project? Select all that apply.
3. According to the information in the closeout report template, the survey results, and Peta’s check-in e-mail, which three major areas improved as a result of the test launch?
- Simplifying tablet navigation, rebranding the menus, and installing more tablets
- Decreasing table turn time, simplifying tablet navigation, and decreasing food waste
- Decreasing table turn time, decreasing food waste, and improving vendor relationship management
- Installing more tablets, decreasing expenses by $3000, and rebranding the menus