Week 2 – Defining project goals, scope, and success criteria – Shuffle Q/A 1

14. Suppose that you’re starting as a project manager for a new client. What three strategies can you use to decrease the likelihood of scope creep and make the project a success? Select all that apply.

  • Keep complicated documents from the client because you don’t want to confuse them.
  • Set ground rules and expectations for client involvement once the project begins.
  • Show the client the details of what you’re going to create and how much it will cost.
  • Ask for constructive criticism on the initial product proposal.

15. As a project manager for an online retailer, you meet with your company’s head of customer service and are asked to establish a rewards program and monitor its effect on the number of repeat online customers. Your team launches a finished website that introduces a new rewards program and add a link to the website on all new order confirmation emails. Which of the following is a project goal in this scenario?

  • Meet with your company’s head of customer service
  • Add a link to the rewards program website on all new order confirmation emails
  • Launch a finished website that introduces a new rewards program
  • Monitor the effect of a new rewards program on the number of repeat online customers

16. What is part of a project launch?

  • Presenting the final deliverable to the client
  • Measuring the success of the project
  • Defining and managing the project scope
  • Budgeting the deliverables for success

17. Consider the following scenario: The Director of Product requests a project cost reduction of 25%. However, they also state that the product’s final result needs to look and function as originally agreed with no additions to project workload.

Using the triple constraint model, what trade-off could the project manager use to meet the Director of Product’s request?

  • Change the team
  • Change the timeline
  • Change the project goal
  • Change the project scope

18. Which of the following best describes what success criteria are?

  • The metrics that show whether your project accomplishes what you set out to do
  • The process to determine whether your project tasks are in-scope or out-of-scope
  • The amount of funds that are available for you to complete your project
  • The use of the triple constraint model to manage changes to your project scope

19. As a project manager, you utilize your project management tools to check whether the project is progressing alongside the planned timelines. What type of metric would this be an example of?

  • An adoption metric
  • An engagement metric
  • A business metric
  • An efficiency metric

20. A project manager launches a project to streamline a local city's school bus route schedule to reduce the amount of time students are on the bus by 30%. What scenario below demonstrates that the project manager landed at the intended goal?

  • The project manager reviews the data in 3 months to determine if they reduced the amount of time students spend on the bus by at least 30%.
  • The project manager surveys the team members to ask how they feel about the project success; their feedback is reviewed and determines the next team.
  • The project manager completes the research and development required for the plan and adds another county to compare success rates for the project.
  • The project manager hands over the project to the client with all of the plans and documents and considers the project a success.

21. Fill in the blank: When determining a measurable outcome, _____ define how you will measure whether a desired outcome has been achieved.

  • budgets
  • key results
  • goals
  • objectives

22. Fill in the blank: The goal of a project helps to determine the _____.

  • culture
  • presentation
  • stakeholders
  • deliverables

23. As the project manager for a team of software developers, your team has been hired to develop a piece of proprietary software for a corporate customer. After a few weeks working on the project your customer announces that they must reduce their budget for your project by 15%, but that the software needs to look and function as originally agreed with no changes.

Using the triple constraint model, what trade-off could you use to meet your customer’s new requirements?

  • Change the project goals
  • Change the timeline
  • Change the project scope
  • Change team roles

24. Which of the following is the best example of success criteria?

  • Launch a new website on time and on budget.
  • Create a new product feature that increases customer engagement by 10%.
  • Make a new user interface that is easier to use.
  • Implement a successful onboarding process for new employees.

Shuffle Q/A 2

25. What’s a main difference between the adoption and engagement metrics?

  • Adoption is generally a one-time occurrence. Engagement is ongoing.
  • Adoption replaces a business metric. Engagement compliments other business metrics.
  • Adoption is an external metric. Engagement is an internal metric.
  • Adoption requires more expensive tools. Engagement requires less expensive tools.

26. As a project manager, your team has been tasked to come up with a new service that increases revenue by 4% within one year. The team implements a new service, a website has gone live, catalogs have been printed and delivered, orders have been received, and revenue starts to go up. How can you show that you’ve successfully landed this project?

  • Demonstrate a 6% increase in revenue one year after implementation.
  • Demonstrate a 4% increase in customer engagement after implementation.
  • Demonstrate a 6% increase in revenue two months after implementation.
  • Demonstrate implementation of website, delivery of catalogs, and new orders.

Devendra Kumar

Project Management Apprentice at Google

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