14. Suppose that you’re starting as a project manager for a new client. What three strategies can you use to decrease the likelihood of scope creep and make the project a success? Select all that apply.
- Keep complicated documents from the client because you don’t want to confuse them.
- Set ground rules and expectations for client involvement once the project begins.
- Show the client the details of what you’re going to create and how much it will cost.
- Ask for constructive criticism on the initial product proposal.
15. As a project manager for an online retailer, you meet with your company’s head of customer service and are asked to establish a rewards program and monitor its effect on the number of repeat online customers. Your team launches a finished website that introduces a new rewards program and add a link to the website on all new order confirmation emails. Which of the following is a project goal in this scenario?
- Meet with your company’s head of customer service
- Add a link to the rewards program website on all new order confirmation emails
- Launch a finished website that introduces a new rewards program
- Monitor the effect of a new rewards program on the number of repeat online customers
16. What is part of a project launch?
17. Consider the following scenario: The Director of Product requests a project cost reduction of 25%. However, they also state that the product’s final result needs to look and function as originally agreed with no additions to project workload.
Using the triple constraint model, what trade-off could the project manager use to meet the Director of Product’s request?
18. Which of the following best describes what success criteria are?
- The metrics that show whether your project accomplishes what you set out to do
- The process to determine whether your project tasks are in-scope or out-of-scope
- The amount of funds that are available for you to complete your project
- The use of the triple constraint model to manage changes to your project scope
19. As a project manager, you utilize your project management tools to check whether the project is progressing alongside the planned timelines. What type of metric would this be an example of?
20. A project manager launches a project to streamline a local city's school bus route schedule to reduce the amount of time students are on the bus by 30%. What scenario below demonstrates that the project manager landed at the intended goal?
- The project manager reviews the data in 3 months to determine if they reduced the amount of time students spend on the bus by at least 30%.
- The project manager surveys the team members to ask how they feel about the project success; their feedback is reviewed and determines the next team.
- The project manager completes the research and development required for the plan and adds another county to compare success rates for the project.
- The project manager hands over the project to the client with all of the plans and documents and considers the project a success.
23. As the project manager for a team of software developers, your team has been hired to develop a piece of proprietary software for a corporate customer. After a few weeks working on the project your customer announces that they must reduce their budget for your project by 15%, but that the software needs to look and function as originally agreed with no changes.
Using the triple constraint model, what trade-off could you use to meet your customer’s new requirements?
24. Which of the following is the best example of success criteria?
- Launch a new website on time and on budget.
- Create a new product feature that increases customer engagement by 10%.
- Make a new user interface that is easier to use.
- Implement a successful onboarding process for new employees.
Shuffle Q/A 2
25. What’s a main difference between the adoption and engagement metrics?
- Adoption is generally a one-time occurrence. Engagement is ongoing.
- Adoption replaces a business metric. Engagement compliments other business metrics.
- Adoption is an external metric. Engagement is an internal metric.
- Adoption requires more expensive tools. Engagement requires less expensive tools.
26. As a project manager, your team has been tasked to come up with a new service that increases revenue by 4% within one year. The team implements a new service, a website has gone live, catalogs have been printed and delivered, orders have been received, and revenue starts to go up. How can you show that you’ve successfully landed this project?
- Demonstrate a 6% increase in revenue one year after implementation.
- Demonstrate a 4% increase in customer engagement after implementation.
- Demonstrate a 6% increase in revenue two months after implementation.
- Demonstrate implementation of website, delivery of catalogs, and new orders.