27. Fill in the blank: When determining a measurable outcome, _____ define what needs to be achieved and describe a desired outcome.
- key results
- objectives
- metrics
- budgets
28. As a project manager, you’re using the SMART criteria to craft revenue goals for your team. During the process, you look at last year's revenue data as a benchmark for deciding how much to increase revenue this year. In this instance, which SMART criteria are you using?
- Specific
- Measurable
- Attainable
- Relevant
- Time-bound
29. As a project manager it is your responsibility to maintain the limits of the project. Which of the following are ways that scope creep is likely to affect your project? Select all that apply.
- Increased risk
- Team member turnover
- Schedule delays
- Losses to your bottom line
30. Consider this Office Green scenario: A member of the marketing team suggests allowing customers to choose from an additional three plant colors. Select all that apply.
What can help prevent project scope creep in this scenario? Select all that apply.
- Get clarity on project requirements
- Go along with the member’s suggestion
- Make project plans visible
- Create a plan for dealing with out-of-scope requests
31. Fill in the blank: Deliverables help project managers, team members, and stakeholders _____ and realize the impact of the project.
- quantify
- adjust
- rank
- compare
32. Which of the following is an adoption metric?
- An increase in customer satisfaction score
- A 20% increase in the amount of tasks completed
- A 35% increase in first-time customers
- Double the amount of time participating within an app
33. As a project manager, your team has been tasked to come up with a new service that increases revenue by 4% within one year. The team implements a new service, a website has gone live, catalogs have been printed and delivered, orders have been received, and revenue starts to go up. What is this an example of?
- A successful project launch
- A successful implementation of OKRs
- A successful project landing
- A successful use of the triple constraint method
34. As project manager, you approve a team member’s request to change the order of their tasks because they think it will be more efficient. However, this change disrupts another team member’s work process: they need to do two additional tasks not related to the project’s goal. What is happening on this project?
- The project is going out-of-scope.
- The project is staying in-scope.
- The project is iterating.
- The project is becoming more efficient.
35. Suppose as a project manager you’re receiving requests from stakeholders to add new features to the product you’re developing. How would you deal with this external scope creep?
- Agree on who can make formal requests and how your team will evaluate and act on those requests
- Ignore the requests because the project is already underway
- Implement the initial stakeholders requests and then ban all future requests
- Take a team vote to decide if the team should add the new feature to the product
36. As a project manager for an online retailer, you meet with your company’s head of customer service and are asked to improve the response time to customer email inquiries by 15 percent by the end of the first quarter. Your team creates email templates for responding to typical questions from customers and produces an end-of-quarter report that shows a 17 percent improvement in response time after your templates were implemented. Which of the following best represents the success criteria for this project?
- Approval from your company’s head of customer service
- Email templates for responding to typical questions from customers
- An end-of-quarter report that shows a 17 percent improvement in response time
- A 15 percent improvement in response time at the end of the first quarter
37. Which of the following is the best example of success criteria?
- Achieve an 87% customer satisfaction rate within three months of product launch.
- Use the triple constraint model to manage changes in project scope.
- Offer the best product in our industry.
- Create a new product feature that will satisfy customers.
Shuffle Q/A 3
38. As project manager, you approve a team member’s request to change the order of their tasks because they think it will be more efficient. However, this change disrupts another team member’s work process: they need to do two additional tasks that are not related to the project’s goal. What is this an example of?
- Internal scope creep
- External scope creep
- Calibrating scope
- Internalizing scope
39. Which scenario demonstrates project landing?
- The car company Janco launches a new car series called the Cruiser ST. The launch is successful and all the dealerships request more models.
- The project manager considers positive feedback from the project sponsor as enough evidence to assume success and reports the project complete.
- The Director of Product requests to reduce the budget by 25% but the final outcome still needs to look and function as originally agreed.
- The project manager checks back on the project in five years to see if the training program produces a 20% increase in the county’s recycling rate.
