40. Fill in the blank: Objectives and Key Results (OKRs) combine both a goal and a _____ to determine a measurable outcome.
- vision
- consensus
- budget
- metric
41. As a project manager, you’re using the SMART criteria to craft goals for your team. During the process, you create goals that are a little challenging, but also encourage growth. In this instance, which SMART criteria are you using?
- Specific
- Measurable
- Attainable
- Relevant
- Time-bound
42. As the project manager for a team of software developers, your team has been hired to develop a piece of proprietary software for a corporate customer. After a few weeks working on the project your customer announces that they will need their software several weeks sooner than originally expected, but that the software needs to look and function as originally agreed with no changes.
Using the triple constraint model, what trade-off could you use to meet your customer’s new requirements?
- Change team roles
- Change the project scope
- Change the budget
- Change the project goals
43. As a project manager, you have created a dashboard that allows your stakeholders to easily track gaps and trends in revenue. What type of metric would this be an example of?
- An efficiency metric
- A business metric
- A happiness metric
- An engagement metric
44. The objective for a car company is to launch a new series of cars. Which three of the following could be examples of key results? Select all that apply.
- Create a best-in-class midsize sedan.
- Meet production deadlines 95% of the time.
- Distribute 98% of the product on time to dealerships.
- Improve the customer satisfaction survey score by 15%.
45. Once a team launches a project, there’s still work to be done. Which of the following scenarios would occur in the landing phase? Select all that apply.
- Gather the project team to discuss what they learned during the project and how to improve the process.
- Decide how to deliver an organization-wide announcement and campaign for the project.
- Work with stakeholders on the prioritization and documentation before building a new product.
- Check that forms and processes are collecting the necessary data to evaluate project success.
46. As a construction project manager, your crew has been hired to build a new warehouse for a corporate customer. After a few weeks working on the project your customer announces that they will need their warehouse completed several weeks sooner than originally expected, but that they cannot spend more money on the project.
Using the triple constraint model, what trade-off could you use to meet your customer’s new requirements?
- Change the project goals
- Change the budget
- Change the project scope
- Change team roles
47. Which of the following is a happiness metric?
- A 5% increase in customer satisfaction score
- A 20% increase in the amount of tasks completed
- Double the amount of time participating within an app
- A 35% increase in first-time customers
48. As a project manager for an online retailer, you meet with your company’s head of customer service and are asked to establish a rewards program and monitor the number of repeat online customers. Your team launches a finished website that introduces a new rewards program and add a link to the website on all new order confirmation emails. Which of the following is a project deliverable in this scenario?
- Launch a finished website that introduces a new rewards program
- Monitor the number of repeat online customers
- Establish a rewards program
- Meet with your company’s head of customer service
49. As a project manager for an online retailer, you meet with your company’s head of customer service and are asked to improve the response time to customer email inquiries by 15 percent by the end of the first quarter. Your team creates email templates for responding to typical questions from customers and produces an end-of-quarter report that shows a 17 percent improvement in response time after your templates were implemented. Which of the following best represents the project launch?
- Producing an end-of-quarter report that shows a 17 percent improvement in response time
- Meeting with your company’s head of customer service
- Creating email templates for responding to typical questions from customers
- Improving the response time to customer email inquiries
50. As a project manager you are writing OKRs for your team. How many key results should you try to develop for each of your project objectives?
- Two or three
- Four or five
- At least six
- One
