11. In addition to setting up services, what other tasks does a sysadmin have to keep in mind? (Choose all that apply)
13. When a machine is having issues, an IT Support Specialist has to file an RMA, or Return Merchandise Authorization form, with the vendor of the machine. Which stage of the hardware lifecycle does this scenario belong to?
15. An employee is starting at the company. Which of these steps are appropriate to take during onboarding? (Choose all that apply)
- Providing instructions on how to log into their new machine, get email etc.
- Ask the employee to provide a personal laptop
- Collect the user’s logon information
- Install software the user needs on their machine