11. A company wants to make more informed decisions regarding next year’s business strategy. An analyst uses data to help identify how things will likely work out in the future. This is an example of which problem type?
- Making predictions
- Spotting something unusual
- Identifying themes
- Discovering connections
12. Fill in the blank: Categorizing things involves assigning items to categories, whereas _____ takes those categories a step further, grouping them into broader classifications.
- Making predictions
- Finding patterns
- Discovering connections
- Identifying themes
13. Questions that make assumptions often involve concepts that are formed without evidence. An example of this is an idea that is accepted as true without proof.
- True
- False
14. A garden center wants to attract more customers. A data analyst in the marketing department suggests advertising in popular landscaping magazines. This is an example of what practice?
- Reaching your target audience
- Collecting customer information
- Monitoring social media feedback
- Developing a data analytics case study
15. Categorizing things involves assigning items to categories. Identifying themes takes those categories a step further, grouping them into broader themes or classifications.
- True
- False
16. Which of the following examples are closed-ended questions? Select all that apply.
- Is math your favorite subject?
- What grade did you get on the math test?
- How old are you?
- What are your thoughts about math?
17. The question, “How could we improve our website to simplify the returns process for our online customers?” is action-oriented.
- True
- False
18. Which of the following questions make assumptions? Select all that apply.
- Keeping employees engaged is important, isn’t it?
- Wouldn’t you agree that product A is better than product B?
- Did you get through to customer service?
- It must be frustrating waiting on hold for so long, right?
Shuffle Q/A 2
19. Structured thinking involves recognizing the current problem or situation you’re facing and identifying your options.
- True
- False
20. Which of the following examples are leading questions? Select all that apply.
- How satisfied were you with our customer representative?
- What do you enjoy most about our service?
- In what ways did our product meet your needs?
- How did you learn about our company?
