6. Using the Eisenhower Decision Matrix, which of the following is an example of an event or task that is both Important, and Urgent?
- Office gossip
- Replying to emails
- Internet connection is down
- Follow-up to a recently resolved issue
7. You’re working on a web server issue that’s preventing all users from accessing the site. You then receive a call from user to reset their user account password. Which appropriate action should you take when prioritizing your tasks?
- Reset the user’s password
- Create a script to automate password resets
- Ask the user to open a support ticket.
- Ignore the user, and troubleshoot web server.
8. What is it called when we make more work for ourselves later by taking shortcuts now?
- Technical debt
- Ticket tracking
- Eisenhower Decision Matrix
- Automation
9. What is the first step of prioritizing our time properly?
- Work on urgent tasks first
- Assess the importance of each issue
- Make a list of all tasks
- Estimate the time each task will take
10. If an issue isn't solved within the time estimate that you provided, what should you do? (Select all that apply)
- Explain why
- Drop everything and perform that task immediately
- Give an updated time estimate
- Put the task at the end of the list
